crickex FAQ — Questions about Deposits, Withdrawals and Bonuses

crickex's customer support team is active 7 days a week, 24 hours a day. Support is never closed on Eid, Puja, or any public holiday. Even if you have a problem at 3 AM, connecting via live chat will get you a support representative right away. So don't wait — reach out whenever you have an urgent issue.

Yes, crickex customer support is available in both Bengali and English. Bangladeshi players can comfortably ask questions in Bengali and receive answers in Bengali. Describing your problem in Bengali reduces the chance of misunderstanding and helps resolve issues faster.

Having the following information ready before contacting support helps resolve issues faster: your registered username or mobile number, the date and time of the issue, the transaction ID for any deposit or withdrawal, and the name of the payment method you used. If you have a screenshot, sending it in the chat helps the support representative understand the situation more easily.

crickex currently has two support channels: live chat and email support. Live chat gives an immediate response and is best for urgent issues. For email, the support team carefully reviews your detailed message before replying. There is no phone number or hotline — contact us only through chat or email.

After sending an email to crickex, you will usually receive an automated confirmation message containing a reference number. Mentioning that number in any follow-up contact helps the support representative find your case quickly. If you haven't received a reply to your email, you can connect via live chat and use the reference number to get an update.

The minimum withdrawal amount from crickex is ৳1,000. If you try to withdraw less than this amount, the system will not accept the request. As long as your account has enough balance and the wagering conditions are met, you can withdraw at any time via bKash, Nagad, Rocket, or bank transfer.

A withdrawal request at crickex generally takes 5 to 30 minutes to process. This timeframe applies to any mobile wallet — bKash, Nagad, or Rocket. The same timeframe is targeted for bank transfers as well, though it may take slightly longer depending on the bank's own processing.

Yes, when withdrawing from crickex you must use a payment account registered in your own name. This means your bKash, Nagad, or Rocket number and bank account must match the name on your crickex account. Sending money to someone else's wallet is not possible for security reasons, and such requests may be rejected.

Yes, winnings from a bonus can be withdrawn — but you must first meet the wagering requirement. For example, with the welcome bonus: the bonus amount must be wagered 10 times before you can withdraw. Once wagering is complete, the winnings move to your main balance and can be withdrawn in the normal way. For full details on how bonuses work, see the Terms and Conditions page.

The withdrawal process at crickex is active 24 hours a day, 7 days a week. Withdrawal requests are sent and processed even on Fridays, Saturdays, and public holidays. Withdrawals made at night generally arrive within 5–30 minutes. However, for bank transfers, the bank itself may cause a slight delay at night or on holidays.

A strong password should have at least 12 characters combining uppercase letters, lowercase letters, numbers, and special characters. Do not use your name, date of birth, or phone number as a password. Do not use your crickex password on any other site, and do not share it with anyone. Using a password manager makes it easier to remember complex passwords.

Yes, crickex uses SSL encryption technology. Your name, address, payment details, and login credentials are stored on the server in encrypted form. All data exchanged between your browser and the server also travels through a secure connection. To learn more about data protection, read the Privacy Policy.

If you suspect unauthorized access, change your password immediately and log out of all devices. Then contact crickex via live chat or email with a description of what happened — the support team will check the account logs and take the necessary steps. Having OTP verification enabled on your registered mobile number or email makes unauthorized access much harder.

To stay safe from phishing or fake sites, always check that the correct domain is shown in your browser's address bar. Misspelled domains (such as "crikex" or "crickex-bd"), an HTTP connection (not HTTPS), a different logo or color scheme — these are signs of a fake site. Instead of clicking suspicious links, type the correct address directly into your browser and save it as a bookmark.

The minimum deposit amount for any method at crickex is ৳300. Whether you play slot games, live casino, cricket betting, or any other section — the same minimum deposit applies. You can deposit ৳300 or any amount above it. This limit is the same for all payment methods.

crickex does not charge any extra fees on deposits. However, if your mobile wallet or bank applies its own service charge on transfers, that will be deducted according to the respective provider's policy — crickex is not responsible for that charge. For any deposit-related questions, ask the support team.

After logging in at crickex, go to the Cashier or Deposit section. Choose bKash as the payment method, enter the amount, and send money to the indicated number using the bKash app or USSD (*247#) via "Send Money". It is important to enter the payment reference number correctly — without it, the deposit may fail. Your balance will be updated within a few minutes.

crickex currently offers four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, you can send directly from various major Bangladeshi banks including Dutch-Bangla, BRAC, and Islami Bank. The minimum deposit amount is ৳300 for all methods.

Your balance is usually updated shortly after making a deposit. If your balance has not appeared after more than 30 minutes, contact live chat with the transaction ID or screenshot of your payment. After manual verification, the support team will resolve it quickly. If the payment reference number is not provided, there is a higher chance of a delay in processing.

To get the crickex 200% welcome bonus up to ৳20,000, open a new account and activate the bonus when making your first deposit. Example: deposit ৳1,000 and receive ৳2,000 as a bonus, giving you a total balance of ৳3,000. Before withdrawing the ৳2,000 bonus, you must meet the wagering requirement: ৳2,000 × 10 = ৳20,000 in bets. Full terms for claiming the bonus are available on the Terms and Conditions page.

Wagering requirement means you must wager the total bonus amount a set number of times before withdrawing it. For the welcome bonus, this is 10x the bonus. Example with a larger deposit: deposit ৳20,200 and receive ৳20,000 as a bonus, giving a total balance of ৳40,200. Wagering: ৳20,000 × 10 = ৳2,00,000 — once this amount has been wagered, bonus winnings can be withdrawn. Every bet's full amount counts toward wagering, regardless of whether you win or lose.

Generally, bets placed on crickex slot games, live casino table games such as Baccarat, Roulette and Teen Patti, and sports betting — all sections may count toward wagering. However, each bonus's own terms specify which games contribute in full, partially, or not at all. You will find the game-by-game contribution breakdown on the Terms and Conditions page.

Yes, after accepting a bonus you can generally request to have it removed from your account. However, cancelling a bonus may also cancel any winnings earned using that bonus. To cancel a bonus, contact live chat, and after verifying your account the support team will take the necessary steps.

Each bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it will expire and be removed from your account. Your original deposit amount is not affected by this. The expiry details for each bonus are clearly stated in that offer's terms and conditions — read them before accepting.