crickex Privacy Policy

crickex treats the privacy of its users as a top priority. This Privacy Policy ("Policy") explains what information is collected when you use https://crickexonline.cam ("Site") and its associated services, how that information is processed, and what rights you have.

By accessing this site or creating an account, you are considered to have agreed to the terms of this Policy. Further service-related terms are set out in crickex's Terms and Conditions, which complement this Privacy Policy.

This Policy applies to all individuals residing in Bangladesh who use crickex's services. If you do not agree with any part of this Policy, you are advised not to use the site's services.

crickex collects two types of data: (a) information you provide directly, and (b) information collected automatically while you use the site.

2.1 Information You Provide Directly

• At registration: full name, date of birth, mobile number, email address, and password.
• During account verification: national ID or passport number and relevant documents.
• During financial transactions: bKash, Nagad, or Rocket mobile number, or bank account details.
• When using support services: messages and complaints sent via live chat or email.

2.2 Automatically Collected Information

• IP address and device type (mobile, tablet, or computer).
• Browser type and version, and operating system.
• Time and duration of site visits, pages viewed, and click data.
• Behavioural data collected through cookies and similar tracking technologies.
• Betting patterns, preferred game categories, and transaction history.

crickex uses the data it collects for specific purposes. The main purposes are set out in detail below:

3.1 Service Delivery and Account Management

Data is used to create, manage, and verify your account. Financial data is used to process deposits and withdrawals and to keep a record of your transactions.

3.2 Security and Fraud Prevention

Data is used to detect unauthorised access to accounts, monitor suspicious transactions, and carry out the checks needed to prevent money laundering.

3.3 Customer Service Improvement

Data is used to help resolve your issues and to analyse your usage patterns in order to improve the quality of the site's services.

3.4 Sending Relevant Communications

crickex may contact you about its promotional offers, new games, or important service updates. You can opt out of such communications at any time.

crickex never sells your personal data to third parties for commercial purposes. However, specific data may be disclosed in the limited circumstances below:

4.1 Service Provider Partners

The minimum necessary data may be shared with trusted partners for payment processing, identity verification, and technical services. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

crickex is legally required to disclose data when required to comply with applicable laws in Bangladesh or valid orders from competent authorities. Only the data specified in such orders will be provided.

4.3 Corporate Changes

User data may be transferred in the event of a business merger or acquisition. Users will be notified in good time before any such change takes place.

crickex uses cookies and similar tracking technologies on its site. Cookies are small text files stored on your device that help improve the site's functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login status and ensure security.
• Functional Cookies: Used to remember your preferences, such as language or display settings.
• Analytics Cookies: Used to collect anonymous statistics in order to understand how the site is used.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect some core functions of the site.

crickex follows industry-standard technologies and processes to protect your personal and financial data.

• All data transfers are secured with SSL encryption.
• Sensitive data (such as passwords) is stored in encrypted form.
• OTP verification applies when accessing your account.
• The security team conducts regular system audits and monitoring.
• Encrypted channels are used when transferring data to third parties.

The crickex site connects with third-party service providers from time to time, particularly payment gateways and game studios. The following points should be noted:

• Third-party platforms have their own privacy policies, for which crickex is not responsible.
• Payment providers (bKash, Nagad, Rocket, etc.) process your transaction-related data under their own terms.
• Game provider studios (such as Evolution and Pragmatic Play Live) may collect gameplay-related data on their platforms.

crickex ensures that within its own services, your data is handled in accordance with this Policy.

crickex's services are strictly for persons aged 21 and above. crickex has no intention of collecting or using data from any minor.

Age verification is mandatory at the time of account registration. If we become aware that a minor's data has been collected by mistake, that account and the associated data will be deleted immediately.

For more information on responsible gambling, please read our Responsible Gaming page.

As a crickex user, you have certain important rights over your personal data:

9.1 Right to Access

You have the right to request information on what data crickex holds about you.

9.2 Right to Rectification

If your profile contains incorrect or incomplete information, you can request that it be corrected.

9.3 Right to Erasure

In certain circumstances (such as after closing your account), you may request that your data be deleted. However, some data may need to be retained for a set period due to legal obligations.

9.4 Right to Object to Processing

You have the right to object to your data being used for marketing purposes and to request that direct marketing messages be stopped.

crickex retains your data only for as long as is necessary to provide the service or as required by law.

• Data for active accounts is kept for the full duration that the account remains open.
• Financial and transaction records are kept for a set period after account closure in accordance with applicable laws in Bangladesh.
• Communication records (live chat or email) are retained for a limited period for service quality review.
• Once the retention period ends, data is securely deleted or anonymised.

crickex reserves the right to review and update this Privacy Policy from time to time. For any significant change:

• The "Last Updated" date at the top of the page will be changed.
• Users will be notified of important changes by email or live chat.
• Continuing to use the site after an updated policy is published will be taken as acceptance of the new policy.

You are advised to visit this page regularly. For other terms related to our services, please see our Terms and Conditions page.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact crickex:

• Live Chat: Available 24/7 from any page on the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

For general questions, visit our FAQ section — you will find answers to many common questions about accounts, payments, and services.