crickex Responsible Gaming
Betting is entertainment — not a source of income. crickex wants you to enjoy it consciously and within your own limits.
Stay in Control of Your Play
Whether you play cricket, football, or casino games on crickex, we want every session to be planned and enjoyable. Never bet with borrowed money, and never bet to chase losses. If you feel like things are going too far, having the courage to stop is the smartest move.
Our Terms and Conditions explain in detail when crickex may suspend or close an account — particularly if someone appears to be betting irresponsibly. These policies are in place to protect you and your family.
If a question ever comes to mind or you find it hard to stay in control, check our FAQ page or contact the support team directly. Help is always available.
Why Is Responsible Gaming Important?
- Betting may start as entertainment but can turn into a habit.
- Chasing losses with larger bets makes the problem worse.
- Relationships with family and work can suffer.
- Financial pressure also affects mental health.
- Setting limits keeps the enjoyment of playing intact.
crickex Self-Control Tools
You can set any of the limits below yourself from your account settings. Changes generally take up to 24 hours to take effect.
Deposit Limit
Set a maximum amount you can deposit per day, week, or month in advance. Once the limit is reached, deposits will be stopped automatically.
Bet Limit
Set a maximum amount you can wager within a set period. This is useful on big match days before emotions lead you to bet more than planned.
Session Time Limit
Decide how long you stay on the site in one go. When the set time is up, you will be logged out automatically and shown a break reminder.
Temporary Break
If you feel you need some distance, you can temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in until the break period is over.
Self-Exclusion
If you want a long-term break, submit a self-exclusion request. While it is active, it will not be possible to open your account or place bets. The support team will assist you through this process.
Activity History
Your account holds a detailed record of all your deposits, withdrawals, and bets. Review this information regularly to understand your spending patterns.
Self-Exclusion Request
Fill in the details below and submit. The crickex support team will take the necessary action on your account within 24 hours.
Request Form
After your request is submitted, crickex support will send a confirmation to your email.
Warning Signs of a Problem
If you notice any of the following in yourself, pause and reflect — and seek help.
- You keep placing larger bets to chase losses and cannot stop.
- You are using household money, rent money, or borrowed money to bet.
- You are hiding your betting from family or friends, or lying about it.
- You feel restless or irritable when you are not betting.
- You are prioritising betting over work, studies, or family.
- You are spending more time or money than you originally decided.
- Even after a big win, you cannot stop and end up losing it all.
Where to Find Help
Acknowledging a problem is not a weakness — it is the first step. Here are a few places where you can get help.
crickex Support
Support is available 24/7 via live chat or email in both Bengali and English. You can submit any request for self-exclusion, deposit limits, or account closure.
Family and Close Ones
Talk openly with family or a trusted friend. Having someone by your side who can help you stay accountable makes it easier to manage the situation.
Professional Counselling
Consult a mental health professional or behavioural health specialist. Professional counselling is effective in overcoming gambling habits.
What We Ensure
Age Verification
Age is verified at account registration. Users under 21 cannot register on crickex.
Protection of Minors
If there are underage members in your household, use parental control software on your device. Our Privacy Policy explains in detail how user information is protected.
Responsible Advertising
No crickex advertisement is targeted at minors or vulnerable individuals.
Trained Support Team
The crickex support team is prepared to assist with responsible gaming matters sensitively — in both Bengali and English.
Easy to Lower, Harder to Raise
Reducing a deposit or time limit takes effect immediately. Increasing a limit is subject to a waiting period — which prevents decisions made impulsively.
Active Monitoring
If unusual activity is detected on an account, the support team will reach out on their own. Protecting users' financial wellbeing is our priority.
Help Is Always There
Reach out to the crickex support team at any time.